Can I upload a photo taken on my phone?
By all means, upload your photo taken on your phone. However, the likelihood is that the quality will not be good enough to print as wallpaper. Unfortunately, there is nothing we can do to fix these images.
To take the best quality photos, we recommend using a DSLR camera.
What if I've found an image on another website?
First of all, you have to gain permission for us to print that image for you, or you can see if we already have access to it. If you upload the image onto our website and it says the quality is too low, or you want to see if we have it already, try uploading a screenshot here.
It says my image is of low quality. Can you fix it?
If the system states that your image isn’t high-quality, you will need to upload an alternative image. Unfortunately, there is no fix that we can do to make the image a better quality.
Can you edit my image?
Absolutely! There may be a small design fee for this service but our studio team can advise you beforehand. For more information on this service, please get in touch.
Can you add a logo to my image before its printed?
Of course! Depending on your requirements, there may be a small design fee for this service. Please email your image and logo with your details to firstname.lastname@example.org and we will advise you from here.
Can you create a photo montage?
Absolutely! There is a small design fee for this service but we will advise you of this depending on your requirements. Please contact us with as much detail as possible, along with the number of images you’d like to include in your montage.
What are the material options?
We currently have three standard wallpaper options. ‘Classic’ and ‘Premium’ are both paste-the-wall materials that arrive with free wallpaper paste and we also have a peel and stick wallpaper option. Further details can be found on our page on wallpaper materials.
If you are a health establishment, such as a dental surgery or hospital, you might want to consider our anti-microbial material. This is available by special request only.
Can I get a sample of the mural before I order?
Yes! For a small fee, we can arrange for a panel sample to be sent to you on your choice of material. Should you go ahead and place an order afterwards, this fee will be refunded to you. Simply get in touch with your file and dimensions and we will arrange the panel for you to purchase.
Alternatively, if you’d like to get feel for the materials, we can post out small swatches for free. These are not available in your choice of image as we print large format only.
How long will shipping take?
This completely depends on your location. Wallsauce is proud to be able to ship at super-speed rates around the world. For accurate timescales, please check out our delivery information.
Can I return my wallpaper if I’m not happy?
All of our murals are covered by our 100% quality guarantee. In the unlikely event that your mural arrives defected or damaged, you have 14 days to return the mural to us for a replacement or refund.
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